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What you need to know . . .

Spa Opening Hours

Sunday to Friday 10am – 6pm
Saturdays 9am – 6pm

Out of hours Reception team are available during our opening hours.

What to wear

Robes, slippers and towels are provided for your convenience. £1 is required for use of the Spa and Leisure Club lockers. Lower underwear or swimwear must be worn for all treatments.


We recommend that you arrive at the Spa Reception a minimum of 15 minutes prior to your scheduled appointment. If you are planning on using the facilities, we recommend that you arrive a minimum of one hour before your treatment. Please understand that late arrivals will only receive the remainder of their treatment time. A complimentary hot drink is available on arrival and departure for Spa guests.


A 50% deposit will be required at the time of booking and the remaining balance is to be paid on the day of arrival at the Spa.

Cancellation Policy

Cancellations (within 48 hours) or no shows will incur a 100% charge.

Gift Vouchers

An ideal gift for Spa enthusiasts, gift vouchers are available at the Quay Spa & Hotel. Gift vouchers are non-refundable and non-transferable.

Mobile Phones

The use of mobile phones is strictly prohibited. This is your time to switch off from the outside world.

Medical Conditions

All treatments can be adapted to suit medical conditions, please see back of brochure for full details. All medical conditions must be stated at time of booking.

Please be advised the following medical conditions can be contra-indication to Spa treatments. When booking a Spa treatment please make any contra-indications known in advance so we can adapt the treatment or advise an alternative treatment best suited to your needs. A doctor’s note will be required for certain medical conditions.

  • Pregnancy
  • Breastfeeding
  • High / low blood pressure
  • Cancer
  • Epilepsy
  • Diabetes
  • Cold sores
  • Poor circulation
  • Skin sensitivity
  • Depression
  • Thyroid conditions
  • Thrombosis
  • Hormonal imbalance
  • Heart conditions
  • Nerve damage
  • Rheumatoid Arthritis
  • Life maintaining medicine
  • Hypertension
  • Osteoporosis
  • Asthma
  • Fungal infection
  • Viral infection
  • Fever
  • Skin conditions
  • Recent inoculations
  • Psoriasis
  • Allergies
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