Terms and Conditions
Our priority is to have your room ready from 4.00pm with a host of thoughtful touches and comforts. Should you wish to join us earlier to enjoy our facilities, we will happily store your luggage with the porter until such time that your bedroom/s become available.
You are kindly asked to vacate your room by 11.00am on your day of departure. If bedrooms are not vacated by 11.00am on the day of departure, a charge may be made by the hotel.
In the event of non-arrival, the hotel reserves the right to charge for the unoccupied room/s.
Please note that in accordance with the Law, the hotel is entirely non-smoking.
We have created a winning combination of inspiring cuisine for you to experience and enjoy. It is politely asked that guests arrive at least thirty minutes prior to your reservation so that you may enjoy an aperitif before dining. We would advise making any arrangements for dining prior to arrival, as our restaurants are extremely popular.
Packages are based on a maximum of 2 adults sharing a room, unless otherwise stated. Additional children and adults will be charged a supplement charge, please contact us for further details.
Settlements and payments made within the Hotel using American Express cards are subject to a 2.5% administration charge. Other Credit and Debit Cards are not affected by this charge.
All prices quoted are inclusive of VAT.
Guests shall be responsible to the Company for any damage caused to the public areas, allocated rooms or furnishings, utensils and equipment therein or to the Hotel generally by any act, default or neglect of the guest or accompanying persons and shall pay to the company on demand the amount required to make good or remedy any such damage.
The Hotel reserves the right to judge acceptable levels of noise and/or behaviour of guests and to take appropriate reasonable action where necessary.
The Hotel reserves the right to close or relocate any services due to unforeseen circumstances or pre-booked events, every effort will be made to ensure all standards and services are met.
Quay Spa & Leisure
We strongly recommend the booking of Spa treatments in advance to your stay. In the event of cancelling your stay, please ensure that you also inform the Spa directly on 01492 564123 and cancel any Spa treatments.
We operate a cancellation policy and charges will be made accordingly.
Single Treatments – We require 24 hours notice of cancellation, after which 100% of the treatments price would be charged.
Spa Full and Half Days – We require 24 hours notice, after which a 100% charge will be made.
Full use of the leisure and fitness facilities is included in your stay.
The Leisure Suite is open from 7am until 9pm Monday – Friday and 7.30am until 8pm on Saturday and Sunday. Last entry is 1 hour before closing. Please note that swimming times for children are between 10am-12 noon and 3pm -5pm.