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Trip Advisor Certificate of Excellence

The Quay Hotel and Spa are delighted to have been awarded the Trip Advisor Certificate of Excellence for the second year running.  Maintaining standards of excellence is crucial to the success of any business and this award recognises that the Quay Hotel offers exceptional qualities, unfailing hospitality and a typical warm “Welsh” welcome to all our guests and visitors.

Still a relatively new hotel, the Quay offers sophisticated comfort in stunning surroundings, located on the banks of the Conwy estuary and overlooking the world heritage site of Conwy Castle. Our menus offer exciting dishes of regional produce, ensuring the full Welsh dining experience for all guests, whilst sourcing and supporting many local suppliers.

The General Manager, Steve Ogden, stated that that the Quay Hotel is constantly moving forward, attracting increasing numbers of customers, year on year, to this stunning destination.  We are increasingly attracting, not only leisure guests, but also securing assured advancement within the commercial and corporate aspects our market. Positive feedback from all sectors is so rewarding, encouraging the whole team continued development and growth of our customer satisfaction levels.

Steve further commented “winning this significant award confirms my strong belief that it is my team that make the difference, staff who care and make sure every guest experiences and enjoys the very best the Quay Hotel and Spa has to offer”

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